Returns & Refunds

Ascent Collection understands how important your privacy is. Whenever we deal with personal details or information about you, we aim to handle that information carefully, responsibly and in accordance with applicable Australian privacy obligations.

In simple terms: we only collect personal information when it is needed to provide our products, services, customer support, marketing communications or order-related assistance.

Personal information means information or an opinion about you. This may include your name, address, phone number, email address, order details, delivery details or other information you submit to us.

As a general rule, we do not seek to collect sensitive information such as religious orientation, sexual orientation, medical conditions, ethnic origin or similar personal attributes unless required by law or specifically provided by you for a relevant purpose.

We may collect personal information when you actively submit information to Ascent Collection, including when you:

• Place an order through our website;

• Create an account or register your contact details online;

• Complete an online form;

• Contact us directly by email, phone or in person;

• Subscribe to marketing, SMS or email communications;

• Request assistance from our Customer Care team.

We take reasonable care to store personal information in a way that protects it from unauthorised access, misuse, loss, disclosure or interference.

Personal information may be stored through secure digital systems, customer service tools, order management systems or other secure business records.

Credit card and online payment details are processed through secure third-party payment providers. Ascent Collection does not intentionally retain full credit card details on our own servers.

We may use personal information you provide for purposes including, but not limited to:

• Processing and fulfilling orders;

• Providing customer care and product support;

• Responding to enquiries or requests for information;

• Advising customers of offers, promotions, launches or events;

• Improving the customer experience on our website;

• Sending cart reminders, order updates or service communications by email or SMS where permitted.

Our website may use cookies and similar technologies to help keep track of items in your cart, support website functionality, improve site performance and assist with abandoned cart reminders.

We do not sell your personal information. We do not disclose your personal information except where required to operate our store, provide customer service, fulfil orders, comply with the law, or where you have authorised us to do so.

Text messaging originator opt-in data and consent will not be shared with third parties for unrelated marketing purposes.

We make reasonable efforts to ensure that the personal information we collect, use and disclose is accurate and up to date. If any of your personal details change, please contact us so our records can be updated.

You may request access to the personal information we hold about you. You may also request that certain information be corrected or removed, subject to our legal, accounting, fraud prevention and operational record-keeping obligations.

If you wish to access, correct or request removal of your personal information, please contact us using the details below.

If you have questions about this Privacy Policy, or would like to access, correct or request removal of personal information, please contact Ascent Collection Customer Care.

Email: hello@a-scent.au